Manvendra Kumar
mkworkingx7@gmail.com · (412) 606-3192
LinkedIn · GitHub · manvendrakumar.com
Professional Summary
Product operations and automation professional with experience across healthcare claims, client implementation, analytics, and AI-assisted workflows. Skilled in translating business processes into requirements, user stories, acceptance criteria, SOPs, test cases, dashboards, and repeatable workflows. At Redo, helped operationalize a claims workflow as processing grew from approximately 100 claims per week to as many as 1,000 per day while manual vendor follow-up time decreased by about 40%.
Core Skills
Product & Operations: Requirements Gathering, PRDs, User Stories, Acceptance Criteria, Process Mapping, Workflow Design, Backlog Prioritization, Client Implementation, SOPs, UAT, QA, Release Support
Analytics & Automation: SQL, Excel, Power BI, Product Metrics, KPI Definition, Data Cleaning, Root-Cause Analysis, Exception Handling, API Workflows, Datadog, Power Apps, Power Automate, Zapier
Delivery & Tools: Jira, Confluence, SharePoint, Agile/Scrum, Cross-Functional Delivery, Stakeholder Communication, AI-Assisted Workflow Testing, Customer Feedback
Professional Experience
- Partner with clients, vendors, and delivery teams to gather requirements for analytics and service-operations projects; translate workflows into user stories, process maps, acceptance criteria, and implementation plans.
- Coordinate priorities, dependencies, open issues, and status across multiple client engagements; document decisions and support rollout of workflow and reporting solutions.
- Helped build and operationalize an AI-assisted claims workflow as processing scaled from approximately 100 claims per week to as many as 1,000 per day.
- Mapped intake, routing, exception handling, and vendor follow-up; translated operating rules into requirements, test cases, and release changes with product and engineering.
- Automated data-cleaning and vendor-outreach steps, reducing manual follow-up time by approximately 40%; monitored failures using Datadog and API data.
- Coordinated requirements, priorities, timelines, and stakeholder communication across three client engagements.
- Supported strategy and delivery work for a healthcare client that later secured approximately $500K in government funding as a client/team outcome.
- Built Power Apps and Power Automate workflows connected to SharePoint, Microsoft Forms, Excel, and Power BI for safety, quality, and maintenance teams.
- Created validation rules, automated notifications, dashboards, workflow documentation, and user training for operational teams.
- Supported discovery, requirements, product metrics, and testing for AI-enabled financial training dashboards; translated stakeholder feedback into user stories and acceptance criteria.
Selected Product Projects
CareBow · carebow.com
- Designed and built a healthcare coordination platform spanning family onboarding, care discovery, provider coordination, service booking, shared health information, and AI-assisted support.
- Translated end-to-end workflows into product requirements, user stories, acceptance criteria, prototypes, and release priorities.
ProductJarvis · productjarvis.com
- Built an AI-native product-management workspace that converts product context into PRDs, user stories, roadmaps, decision records, and structured execution artifacts.
- Defined workflow logic, release scope, and reusable frameworks for discovery, prioritization, documentation, and execution.
Education & Certification
University of Pittsburgh, Katz Graduate School of Business
M.S., Management Information Systems · Dec 2024 · GPA 3.6
University of Delhi, Hansraj College
B.A., Economics, Finance & Entrepreneurship · Jul 2023 · GPA 3.4
Certified Scrum Product Owner (CSPO)